Shipment and returns

Shipment

We deliver the following countries :

- France métropolitaine

- Allemagne

- Belgique

- Luxembourg

- Pays-Bas

- Suisse

After you place your order and we receive your payment, expect delivery within 2 to 3 working days for France by Colissimo.
Shipping rates vary according to the mode of delivery and the destination. Free Shipping concerns Metropolitan France only. We offer appropriate-sized packaging and we make sure your items are wrapped and protected properly.
After you receive an email confirming shipment, you will be able to track your package on the carrier’s website. In case you need to return some items, make sure they are in mint condition and still in their original packaging.

All orders made before 12h will be dispatched the same day (except
Saturday and Sunday).

For GLS shipments with delivery the next day before 13h, the order
must be paid and validated before 10am. Be careful, GLS does not deliver on Saturdays.

Returns

You have 14 working days once you receive your package to notify Textiles Granges sur Vologne of your decision to cancel your order and to get a refund, with no penalty except return postage fees.
Returned items are to be sent back in mint condition, in their original packaging, no later than within 14 working days after you notified us that you wanted to cancel your order or items.

On receiving the items returned by our customer, the Textiles Granges sur Vologne company will refund your product through the same means of payment that you used to place your order in the first place. Other means of payment are available provided our customer agrees to it.
The Textiles Granges sur Vologne company reserves the right to delay the refund of your item(s) or order until all the items concerned have been received. The item(s) that you want refunded have to be mentioned in a written demand by the customer (see our Return and Exchange policy section for the model letter). When you use your right of withdrawal, all expenses and risks related to that return are to be paid and borne exclusively by the customer.

Product added to wishlist
Product added to wishlist