GENERAL TERMS AND CONDITIONS

Article 1 - GENERAL

These terms and conditions apply for all the items sold by the company Textiles Granges sur Vologne on its website site www.traditiondesvosges.com.
Consequently, all products provided by the company Textiles Granges sur Vologne implies the customers registration following the general terms and conditions, excluding all catalogs, leaflets and other advertising documents. The general terms and conditions especially specify the orders, payments, delivery and clients return management conditions.

The information subject to contract are ruled by the French law and are presented in French language and will be submitted to customer's confirmation during the online shopping procedure.
The company Textiles Granges sur Vologne retains the rights to cancel any customers order presenting payments litigation without him/her obtaining any compensations of any kind.

The company Textiles Granges sur Vologne retains the rights to change at any time the existent general terms and conditions.

Article 2 - IDENTIFICATION

Company Textiles Granges sur Vologne


B.P.1
5, rue de Blanchefeigne
88640 Granges-Aumontzey
S.A.S with a capital of 800,000 euros - Code APE 1392 Z
Epinal RCS registration number : 389589482
Intra-communal VAT : Fr 35389589482
Website : www.traditiondesvosges.com
Phone number : 03.29.51.18.06.

Article 3 - GENERAL PRODUCTS DESCRIPTION

The company Textiles Granges sur Vologne provides its customers essential characteristics of the ordered goods, including the general description of the product specifying its special features, dimensions, material information and the items finish.
The company Textiles Granges sur Vologne retains the rights to change without notice the items offered in the catalog.
The choice and purchase of an item are under the customers responsibility only.
Qualitative characteristics are displayed next to each item on the website. Photographs and characteristics illustrating the offered product on the website have only an indicative value. By no means, the responsibility of the company Textiles Granges sur Vologne can be retained in case of potential errors. Non contractual photographs.

Article 4 - PRICE

All products selling prices featured on the website www.traditiondesvosges.com are in euros, tax included and excluding delivery fees.
The company Textiles Granges sur Vologne retains the rights to change the featured prices on its website at any time without notice.
Ordered items will be charged based on the applicable costs of the order registration moment, subject to availability at this date, typing errors and impressions.
The customer will always be notified before its orders final registration of the delivery fees related to its order (charged in addition to the selling price), and the payment will be requested to the customer for the total amount of the purchase.
The company Textiles Granges sur Vologne can change the price after notifying the customer who will have the possibility to accept the new offer or cancel the order.
The delivery costs are independent of the company Textiles Granges sur Vologne.

Article 5 - ORDER

When a customer clicks on confirm order, this action is definitely processed. It will not be possible to question his/her confirmation except if the article withdrawal period is practically applied. The sale will only be considered valid and definite after the reception of a confirmation email sent to the customer and the full order cashing.
In case of an inspection procedure and order confirmation, the company Textiles Granges sur Vologne retains the rights to request additional supporting evidence from its customers. The order will only be accepted after reception of these documents.
The order delivery delay can be affected by any late transmission of these information. The company Textiles Granges sur Vologne retains the rights to cancel an order in case of a failure to deliver these documents.

Article 6 - AVAILABILITY

Products offered in the website are considered to be in stock and are available until a complete run out of the item on www.traditiondesvosges.com.
These are theoretical stocks managed by a real time database, each one of the sold items are automatically removed from the stock.
In case of a stock run out on www.traditiondesvosges.com, the customer will be contacted by email as soon as possible with an alternative offer :
1) finding a substitutional product with similar pricing.
2) the cancellation of the missing product in the order.

Article 7 - PAYMENT

Whatever selected payment methods, your order will only be taken into account once confirmed.
All orders are payable in Euros. To pay for its order, the customer have available different payment methods : Credit card (Mastercard, Visa), Paypal, check or bank transfer.
The credit card is charged the day of the order, subject to specific conditions authorized by the company Textiles Granges sur Vologne.
The price have to be paid according to the payment procedure described during the confirmation process. The customer garanties the company Textiles Granges sur Vologne retains potential authorization required to use the payment method he/she chose during the order confirmation.
The company Textiles Granges sur Vologne retains the rights to suspend or cancel any order and/or delivery, whatever they are and at whatever stage they are, in case of failure to pay part of or the full price owed by the customer, or in case of any payment incident.
The user is responsible for the payment by credit card of the ordered item. The company Textiles Granges sur Vologne declines all responsibility associated with payment problems related to e-commerce service functioning.
The website www.traditiondesvosges.com is subject to a secured SSL encryption process.

Bank rejection

Any order disputes need to be dealt by contacting the company Textiles Granges sur Vologne : www.traditiondesvosges.com, the contact section, 03.29.51.18.06.
All customers rejected credit card transaction will definitely lead to the websites and its partners VPC blacklisting. The incriminated customer will no longer be available to make another order.

Payment by check

If a payment by check is selected, the order will be confirmed after its reception. Checks payable to Textiles Granges sur Vologne have to be sent to the following address:
Textiles Granges sur Vologne
Internet Services
5, rue de Blanchefeigne
88640 Granges-Aumontzey
A 15 days period is necessary for checks above 150, in order to verify the baking information , before the order shipment. All orders with waiting checks status will be considered as cancelled in case of failing to deliver the check within 5 days from the order confirmation.

Supporting documents

Concerning certain orders with significant costs, if the selected payment method is credit card, customers can be required to provide supporting documents, in order to avoid frauds, which are unfortunate common phenomenon in our modern society.
The e-merchant retains the right to request supporting documents on condition to clearly inform the customer before the order confirmation. Evidently, the collected information respects the law related to IT and liberties (loyalty, proportionality, purpose principle ).
Considering the nature of the collected information, data maintenance must be limited in time.

Article 8 - DELIVERY

Products are delivered to the address selected by the customer during the order confirmation process, respecting the geographic limit suggested by www.traditiondesvosges.com.
Customers have the possibility, on demand, to choose a billing address different from the delivery address by selecting the appropriate option during the order confirmation.
The company Textiles Granges sur Vologne chose to collaborate with LA POSTE, So Colissimo and TNT to ship clients their orders on www.traditiondesvosges.com.
Customers will be able to choose their delivery method, all subject to weight limits and destinations covered by transporters.
Clients will have the option to follow their package with a tracking number which will be sent during the order process and that will be available in the members section on www.traditiondesvosges.com.

Tradition des Vosges delivery and transportation risks responsibility

The e-merchant is responsible by right of deliveries. Tradition des Vosges main obligation is to deliver the merchandise in the time frame agreed on in the contract.
This responsibility can by no means be affiliated on the transporter, in charge of deliveries. If the latter loses the package, Tradition des Vosges will have to refund the consumer and deal with the transporter.

Delivery issues

The delivery is complete when the product is delivered to the customer at the selected address during the order confirmation (Delivery address). The customer is required to provide a signed receipt as he/she receives the package from the transporter. The customer is required to manually indicate on this receipt any irregularities (damaged package ) in addition to a signature. The verification process is considered complete as soon as the customer, or a person authorized by the client, signed the delivery receipt.
If during the delivery, the original packaging is damaged, ripped, opened, the customer must check the items condition. If the items have been damaged, the customer must imperatively refuse the parcel and indicate the following statement on the delivery receipt (refused parcel : opened or damaged) as well as inform the company Textiles Granges sur Vologne within three days.
Failing to follow the procedure explained above, all customer complaints will be refused.

Delivery incidents or errors

In case of irregularities of delivery errors (broken or damaged items) and/or improper to indications presented on the delivery receipts in terms of the items nature or quality, the customer is required to inform the company Textiles Granges sur Vologne under the following conditions : The very day (on the delivery receipt written manually with the customers signature, the customer must give the receipt to the transporter at delivery) or at the following business day the latest and contact the company Textiles Granges sur Vologne www.traditiondesvosges.com, under the contact section, by phone 03.29.51.18.06.
This way, the company Textiles Granges sur Vologne will provide a return authorization and a number to its customer by email. All complaints failed to follow the rules and deadlines mentioned above will not be taken into account and the company Textiles Granges sur Vologne will decline all responsibilities towards its customer. The company Textiles Granges sur Vologne takes all responsibilities for product return fees in case of a dispute (flaws, delivery errors) by sending a return slip. In case of delivery errors or exchanges, all exchanged products has to be given to the transporter in its original state and in its original packaging. The product will automatically be either exchange if available or refunded if the latter is not available.

Products return

In case of a product return, the refund will be provided under the name of the customer placing that order.

Article 9 - DELIVERY TIMEFRAME

Delivery timeframes differ according to the ordered items and the delivery mode. The company Textiles Granges sur Vologne is committed to deliver goods within thirty (30) days from the order date. The company Textiles Granges sur Vologne, by all means, is unencumbered by its commitments in case of emergencies such as fires, floods, strikes or any other reasons beyond its control.
Failing to deliver within this timeframe, the customer will have the possibility to cancel the order. The total amount paid by the customer will be refunded immediately, except all other compensations. In case of unusual delivery delays, the customer will have to inform by email or phone call the company Textiles Granges sur Vologne who will proceed to an investigation with the transporter.
In order to accelerate the parcels tracking, the customer is required to indicate its tracking number. An investigation with the transporter can take up to twenty-one (21) business days. If during this period of time, the parcel is found, it will immediately be shipped back to the customer or the recipient mentioned in the purchase order. However, if the parcel is not found within the twenty-one (21) investigation days, the company Textiles Granges sur Vologne will take care of shipping a new parcel with the same order. Supposing that the ordered items are no longer available, article 6 rules will be applied.

Caution, the reshipment of a returned parcel to the company Textiles Granges sur Vologne caused by an error from the customer regarding his/her delivery address, negligence during the parcels reception, etc. remains entirely the customers responsibility and not the company Textiles Granges sur Volognes.

Article 10 - WARRANTY POLICIES

General

Items bought from Textiles Granges sur Vologne on its website www.traditiondesvosges.com come with the Tradition des Vosges® warranty. To benefit from products warranty, it is required to keep the invoice and send it with the product return (we advise customers to make a copy of the invoice). The warranty does not cover unusual usage or non compliant products (wash, iron, maintenance).Tradition does not require warranty fees. Lack of conformity appearing within twelve months from delivery is considered existent during the delivery, except evidence to the contrary.

GRAND TEINT warranty

All plain items are guaranteed GRAND TEINT. With GRAND TEINT, Tradition des Vosges® guarantees the fabric dye during disgorgement and wash at 60°.

SANFOR warranty

With the SANFOR treatment the fabric is stabilized, and has already reacted. Adaptation risks on different mattress layers are considerably reduced, fibers keep great flexibility, associated with a silky touch. The item is therefore unshrinkable.

Returns

All returning products as part of the warranty can only occur with the company Textiles Granges sur Volognes agreement under article 8 conditions.

Article 11 - OWNERSHIP RETENTION CLAUSE

Sold items as mentioned in the purchase order remain property of the company Textiles Granges sur Vologne until the total amount is paid by the customer. During the property retention period, the customer will be in charge in case of any loss or destruction of the sold item from reception of the parcel. In case of customers receivership status or compulsory liquidation, the products property can be claimed by the company Textiles Granges sur Vologne. In case of a resale of the products supplied by the company Textiles Granges sur Vologne when the total amount has not been paid, the latter is requested to inform the buyer of the present ownership retention clause related to the concerned products and the company Textiles Granges sur Volognes right to claim these products or their price.

Article 12 - WITHDRAWAL RIGHTS

The customer has up to fourteen (14) days, starting from the good, bundle or last pieces reception, for an order including several goods shipped separately or in the case of an order composed of bundles or multiple pieces on which the shipment is spread on a specific timeframe, to inform the company Textiles Granges sur Vologne of its decision to cancel the order and receive a refund with no penalties except return fees. The consumer sends back or returns the new good, in its original packaging, without excessive delay, the later in the 14 days following its informed decision to withdraw.

The product refund will be processed with the same payment method used by the consumer (or another one after agreement with the customer) during the initial order. The company Textiles Granges sur Vologne retains the right to refund with deferred payment methods until the complete reception of the products corresponding to the written claim by the customer (only the product is refunded not the shipping fees). In the withdrawal right process, all fees and risks related to a product are exclusively depending on the customer.

FORMULAIRE TYPE DE RETRACTION :

{Nom et prénoms de l'expéditeur}
{Adresse et coordonnées de l'expéditeur}
{Destinataire : TEXTILES GRANGES SUR VOLOGNE / Tradition des Vosges}
{5, rue de Blanchefeigne 88640 GRANGES-AUMONTZEY}
{Lieu, Date}
Lettre recommandée avec accusé de réception
Référence : {Numéro de facture, Numéro de client}
Objet : Annulation d'une commande dans le délai de 14 jours.
Madame, Monsieur,
Le {date de la commande}, j'ai passé commande sur votre site du produit {nom du produit et référence tels qu'indiqués sur le bon de commande}.
Conformément à l'article Art. L. 121-21. du code de la consommation, le délai de 14 jours n'étant pas expiré, je vous demande d'annuler ma commande et le cas échéant, de me retourner les sommes versées.
Dans cette attente, veuillez accepter, Madame, Monsieur, mes sincères salutations.
Signature

Article 13 - REFUND

The professional refunds the total amount previously paid, including shipping fees, with no justified delay and at the latest within 14 days starting from the date the withdrawal has been processed in case of a cancellation (Art. Art. L. 121-21.) :

- Same payment method used by the consumer (or other after agreement with the customer);
- Increased refund in case of refund delays

Other refunding methods can only be authorized according to the sales terms and conditions.

Article 14 - CASE OF EMERGENCY

The company Textiles Granges sur Vologne declines all responsibility in case of non-execution or delay in the fulfilment of one of its obligations if the latter is independent from its power and control. Is considered as such , all external and unpredictable events according to the civil code article 1148.

Article 15 - CUSTOMER SERVICE AND ORDER TRACKING

For all inquiries, the customer can contact the company Textiles Granges sur Volognes customer service in the member section of the website www.traditiondesvosges.com or by phone call by dialing the number 03.29.51.18.06.

Article 16 - APPLICABLE LAW

These general terms and conditions are ruled, as for their interpretation than their execution, by the French law. In case of dispute, the customer will firstly contact the company Textiles Granges sur Vologne in order to obtain an amicable settlement. Failing to find an agreement between the two parties, French courts will take charge of the following events.

Article 17 - PERSONAL INFORMATION

The data collected by the company Textiles Granges sur Vologne for customers orders are necessary for managing these orders by Textiles Granges sur Vologne and their partners. According to the information technology, data files and civil liberties law n°78-18 dated from the 6th of January 1978, the customer retains a right to access, to change, to object and delete all data involving him/her towards the company Textiles Granges sur Vologne.

Article 18 - EVIDENCE

The processed data, kept in the system of each party, respecting reasonable security conditions, are admitted as communication, contracts and payments evidence between the two parties. In virtue of the consumer code article L. 134-2, all electronic contracts with amounts greater than 120 euros will be kept by the company Textiles Granges sur Vologne for 10 years time.

Article 19 - INTELLECTUAL PROPERTY

According to the Intellectual Property Right the websites traditiondesvosges.com design and graphics are considered original pieces. All product texts, comments, sketches and images displayed on the website traditiondesvosges.com are protected by copyright and Intellectual Property Right valid for the entire world. Conforming to the intellectual property code article L. 122-5, users can only use the website for private usage. All complete or partial reproduction of the website traditiondesvosges.com with no authorization is strictly forbidden and constitute an offense of infringement of copyright.

Article 20 - NEWSLETTER

Tradition des Vosges offers to the interested users a free subscription and service known as newsletter. This letter may contain advertising contents but mostly instructive and informative content. It also contains information explaining and helping users how to get a better usage of traditiondesvosges.com.
Conforming to :
- The Law Confiance dans lEconomie Numérique (Trust in Digital Economy Act) (post and electronic communications code article L. 33-4-1 and consumer code article L. 121-20-5)
- The Law on information technology, data files and civil liberties modified on the 6th of August 2004 based on the CNIL recommendations
users who no longer wish to receive the Newsletter can unsubscribe by using the unsubscription link available in each letter.
Additionally, the newsletter subscribers have a right to oppose by following one of these procedures :
- By sending a letter to Tradition des Vosges : 5, rue de Blanchefeigne 88640 Granges-Aumontzey
- By clicking on the unsubscription link available in each newsletter
- Or by contacting the customer service through the form available for this purpose on the website
The right to oppose to the Newsletter can also be done following these procedures :
- By clicking on the unsubscription link available on the bottom of each Newsletter
- By using the option answer to in its messaging service (this process can take a few days)
A confirmation email is therefore sent.
If the user unsubscribed to the newsletter, he/she still can as much as desired make an order using the same address.
The user will no longer receive the Newsletter, except if he/she subscribes again later.

Article 21 - PRIVACY POLICY

Tradition des Vosges gives close attention to respecting your privacy.

Our society constitutes an electronic file drawing up a personal data inventory related to websites users, all in respect of the personal data privacy legislation.

The collected data are subject to data processing intended to release information related to the brand Tradition des Vosges and other brands distributed by the company T.G.V, goods and services, actual or online outlets, and websites of which the domain belongs to T.G.V.

Customers registered in the records file are especially informed of campaigns, games, contests, random draws and can be included in the company T.G.Vs loyalty program. Data recipients are the company TEXTILES GRANGES SUR VOLOGNE S.A.S and its advertising mailing service provider VENTE CIBLEE GROUPE (Siret 501 199 079 000 10).

Conforming to the information technology, data files and civil liberties law dated from the 6th January 1978 modified in 2004, you retain the rights of information access and rectification related to yourself, which you can undertake by either contacting infos@traditiondesvosges.com or the address :

Société Textiles Granges sur Vologne
B.P. 1 - 5, rue de Blanchefeigne
88640 Granges-Aumontzey

Please inform your surname, name, and full address.

You also can, for legitimate reasons, oppose data processing of your information.

Product added to wishlist
Product added to wishlist