EXCHANGE AND RETURN POLICY

Delivery problems

On receiving the items, you must sign a delivery slip with the carriers delivery man. If the original packaging is damaged in any way, torn open or opened, you must check the condition of each item in their presence. In case any item is damaged, you must refuse the package and notify your reservations on the delivery slip (package rejected because it was opened and / or damaged) as well as notify the Textiles Granges sur Vologne company within 3 working days. ?

In case you should fail to follow the procedure described above, no complaint on the part of our customers will be accepted.

Defective or non-conform products

In case one of your items is damaged or non- conform to what is indicated on the delivery slip, you will have to notify the Textiles Granges sur Vologne company as follows :
? On the day of delivery (on the delivery slip itself under written reservations which you must sign before handing it back to the carriers delivery man)
? within 3 working days by contacting Textiles Granges sur Vologne www.traditiondesvosges.com under the heading Contact or by calling us at this number: 03.29.51.18.06

That way we will be able to send you a return authorization with a specific number via email. Any complaint which did not follow the procedure described above or was not made within the time allowed, will not be accepted and will free Textiles Granges sur Vologne from any further obligation to meet your request. The company will meet the return costs in case there is an issue (defective product, delivery mistake) by sending you a return slip. In case of a delivery mistake or an exchange, any returned product will have to be handed back whole to the carrier, in mint condition and in its original packaging. The product will be automatically exchanged provided it is still available, or refunded in case it is not.

Right of withdrawal

Our customers have 14 working days after they receive their order to notify Textiles Granges sur Vologne of their decision to cancel their order and to get a refund, with no penalty except for the return costs.
The procedure requires the customer to send the goods back in mint condition, in their original packaging and within 14 working days after they notified their decision to use their right of withdrawal to Textiles Granges sur Vologne.
The refund will be made through the same means of payment that you used to place your order in the first place. Other means of payment are available provided our customers agree to it. The Textiles Granges sur Vologne company reserves the right to delay the refund of your item(s) or order until all the items mentioned in the written demand made by the customer have been received (only the item(s) will be refunded, not the shipping costs). When a customer returns a product, all expenses and risks related to that return are to be paid and borne exclusively by the customer.

MODEL WITHRAWAL FORM :

??{Surname /Family name and first name(s) of sender}?
{Address of sender; phone number; email or any other contact details}
?

{Addressee: TEXTILES GRANGES SUR VOLOGNE / Tradition des Vosges} ??
{5, rue de Blanchefeigne 88640 GRANGES-AUMONTZEY}??

{Place, Date}??

Send by recorded delivery (UK) or certified mail (US)??
References: {order number, client number}

?Subject: Cancelling an order within 14 working days?

Dear Sir or Madam,

On the {date of your order}, I ordered the following product(s) on your website {name(s) and reference(s) of product(s) as indicated on the order form}.?

In conformity with article L. 121-21 of the French Consumer Code, and as the time limit of 14 working days has not expired, I wish to cancel my order and to get a refund if need be.

?I look forward to hearing from you, ??

Yours sincerely,

{Signature}