Exchange and Return

Upon receipt of the goods, you must sign a delivery note with the carrier.
If the original packaging is damaged, torn, or open, you must check the condition of the items. In case of damage,
You must refuse the parcel and make a note on the delivery slip (parcel refused because open or damaged) and send an email to our customer service (infos@traditiondesvosges.com) within three days.
Failure to follow the procedure outlined above will result in no customer claim being accepted.

In the event that the product is damaged, and/or does not conform to the information on the delivery note, you must inform us under the following conditions:
- The same day (on the delivery note in the form of "handwritten reservations," accompanied by the customer's signature, the note must be given to the carrier at the time of delivery)
- Within 3 business days following delivery by contacting Valrupt TGV Industries www.traditiondesvosges.com, "Contact" section, by phone at 03.29.23.60.51.

By this means, a return authorization, accompanied by a number assigned by Valrupt TGV Industries, will be communicated to you by email. Any complaint not made according to the rules defined above and within the specified deadlines cannot be taken into account and will release Valrupt TGV Industries from any liability towards the customer. We cover the return costs of the product in case of dispute (defect, delivery error) by sending a "return slip." In case of delivery error or exchange, any product to be exchanged must be returned to the carrier in its entirety, in its original condition and in its original packaging. The product will automatically either be exchanged subject to availability or refunded if it is not available.

Did you choose the wrong size or is the color not suitable? No problem. In this case, you have 30 days to return your item from the date of receipt of the goods. You will find the return form in your package. Please fill it out completely and send it with your product. The returned product must be intact, in its original packaging. It is necessary to contact us (infos@traditiondesvosges.com or via our contact form) beforehand to obtain a free return label. The item will be refunded. Exchanges are not possible.
Items personalized with embroidery cannot be returned or exchanged.

You have 30 days from the receipt of your order to inform Tradition des Vosges/Valrupt TGV Industries of your decision to return your order and your wish to be refunded.

Ten business days are required between the receipt of the package and its registration. For information, a refund is effective within 3 to 8 days. The product refund will be made using the same payment method you used (or another if you agree) when you placed your initial order. Valrupt TGV Industries reserves the right to defer the refund of the order until full receipt of the products corresponding to the written request made by you (only the product is refunded, not the delivery costs). All costs and risks related to the return of a product are the sole responsibility of the customer.