Exchange and Return

Upon receipt of the goods, you must sign a delivery note with the carrier. 
If the original packaging is damaged, torn, or opened, you must check the condition of the items. In the event of damage, 
you must refuse the parcel and note a reservation on the delivery slip (parcel refused as it was opened or damaged) and send an email to our customer service (infos@traditiondesvosges.com) within three days.
Failure to comply with the procedure described above will result in no customer claims being accepted.

In the event that the product is damaged and/or does not conform to the details indicated on the delivery note, you must inform us under the following conditions:
- On the same day (on the delivery note in the form of "handwritten reservations," accompanied by the customer's signature, the note must be given to the carrier at the time of delivery)
- Within 3 working days following delivery by contacting the company Valrupt TGV Industries via www.traditiondesvosges.com, in the "Contact" section, or by phone at 03.29.23.60.51.

By this means, a return authorization, along with a number assigned by the company Valrupt TGV Industries, will be sent to you by email. Any claim not made in accordance with the rules defined above and within the specified time limits cannot be taken into account and will release the company Valrupt TGV Industries from any liability towards the customer. We cover the return costs of the product in the event of a dispute (defect, delivery error) by sending a "return slip." In the event of a delivery error or exchange, any product to be exchanged must be returned to the carrier in its entirety, in its original condition, and in its original packaging. The product will automatically be either exchanged subject to availability or refunded if it is unavailable.

Did you choose the wrong size or is the color not quite right? No problem. In that case, you have 30 days from the receipt of your goods to return your item. You will find the return form in your package. Please fill it out carefully and send it along with your product. The returned product must be intact, in its original packaging. You must contact us beforehand (at infos@traditiondesvosges.com or via our contact form) to obtain a prepaid return label. The item will be refunded. It is not possible to process an exchange.
Items personalized with embroidery cannot be returned or exchanged.

You have a period of 30 days from the receipt of your order to inform Tradition des Vosges/Valrupt TGV Industries of your decision to return your order and your wish to be refunded.

Ten business days are required between receipt of the package and its processing. For information, a refund is effective within 3 to 8 days. The refund for the product will be made using the same payment method used by you (or another, if you agree) for your initial order. The company Valrupt TGV Industries reserves the right to defer the refund of the order until full receipt of the products corresponding to the written request made by you (only the product is refunded, not the delivery costs). All costs and risks related to the return of a product are the sole responsibility of the customer.