Privacy Policy
Our company is committed to respecting your privacy and your rights. Valrupt TGV Industries is committed to protecting your personal data in accordance with French regulations, and particularly with EU Regulation 2016/679 (GDPR).
Through this privacy policy, we describe below the personal data that is collected, generated, and processed when you use our website. We explain how the data is used, disseminated, and protected, your choices and rights, and how to contact us.
We owe you the utmost transparency regarding the use of your personal data.
About us
The company acts as the data controller. The data controller is an individual or a company that supervises, determines, and defines the terms and purposes of processing. They are legally responsible for the compliance of the processing.
This company is registered with the RCS in Epinal under number 389 589 482. Its registered office is located at 14 rue de la libération in Rupt S/ Moselle (88360).
Valrupt TGV Industries is involved in the creation, manufacture, and marketing of household linen items and notably holds the rights to the Tradition des Vosges brand. Our staff is aware of GDPR and is bound by professional secrecy.
If you have any questions regarding our privacy policy, the use of your personal information on our website, or our online applications, please contact us by e-mail (contact details below).
1. How to contact us?
You can contact our data protection officer (DPO), Caitlin MADUREIRA,
§ By e-mail: dpo@valrupt-tgv.com
§ By mail: Valrupt TGV Industries – 14 rue de la libération – 88360 Rupt S/ Moselle.
She is authorized to answer any questions related to the protection of your data, the privacy policy, or the exercise of your rights.
If you believe that your rights are not being respected after contacting us, you may contact a data protection authority, the CNIL in France.
2. Data collected...
2.1. ...that you transmit to us
To place an order, create an account on our website, contact us, or subscribe to our newsletter and other services, you generally provide us with the following data:
§ Identification data and contact details: your first and last names, the language and country from which you are interacting, your e-mail address, postal and delivery address, date of birth, your phone number, if you create an account: your login credentials, we have no visibility on your passwords.
By providing us with your date of birth, we can create special offers for that occasion.
§ Economic and financial information (payment): Your bank details (all payment transactions are encrypted by the receiving bank, we do not store credit card numbers), information on your purchases, orders, returns, outstanding payments, payment facilities, your personal preferences, your wish list.
§ Geolocation and browsing data, only if you use our "Find a store" service.
Certain fields are mandatory as this data is necessary for us to allow you to access a feature; a postal address is mandatory for an order to be delivered.
It is important to keep your shared personal information up to date. Please inform us of any changes to your information or make the changes directly from your customer account.
We do not save any sensitive personal information, and our website is not intended for children, so we do not store any data related to them. If you believe that we do hold such data, please contact us to rectify the situation. Children under 16 years of age cannot give their consent, which is why we cannot process and store personal information of a child under 16 years of age.
All personal data is collected in accordance with Article 5 of the GDPR.
2.2. ...via cookies
Subject to your consent, we use cookies and other similar technologies to facilitate your browsing on our site.
Here is the data we collect:
§ Usage data: this information includes the products and services you have purchased from us and how you use our website and applications.
§ Technical data: your IP address, your search engine, your location, information about your visit with your click path, the products you viewed, page response time, time spent on our site, etc.
3. Why does Valrupt TGV Industries process your data?
3.1. Customer management, customer accounts
Valrupt TGV processes your data in order to manage its customer base, orders, deliveries, after-sales service and complaints. The legal basis is the performance of a contract/contractual measures between you and us. Some data is compulsorily required to successfully complete your order. For example, your address, to deliver your order, and your email address, to track your order.
3.2. Payment management
For the proper execution of the contract between you "The Customer" and Valrupt TGV Industries, we must ensure that each order has been paid and any returns properly refunded.
3.3. Management of individuals' rights
In order to allow you to exercise your rights, Valrupt TGV processes your personal data according to legal obligations. Certain data is mandatory to identify the person and the customer account by name, surname, and email address.
3.4. Legitimate interest of our company
List of processing operations in the legitimate interest of our company:
· Statistical surveys, audience measurements: this allows us to get to know you better in order to offer you more personalized offers according to your tastes and expectations. We can better understand how you use our site to improve its usability and service quality.
· Proposing interesting commercial offers to you by email or postal mail with your consent.
· Management of contact forms.
4. To whom can your data be transmitted?
Data may be transmitted to our partners who ensure a level of security and confidentiality of your data. We only transmit data to them if we have your consent, as listed below:
Verified Reviews by Skeepers (Net Reviews)
It is in the legitimate interest of Tradition des Vosges to ensure your good or bad experience with us, in order to constantly improve our service.
ReCaptcha
Its use is in the legitimate interest of the company to differentiate humans from robots. The ReCaptcha service may collect information about you and your device for security purposes. The collected information is retained in accordance with Google's privacy policy.
https://policies.google.com/privacy?hl=fr
We ensure and guarantee that our subcontractors process, store and protect your personal data in accordance with the GDPR.
Due to legal obligations and/or judicial and administrative requisitions, we may transmit your data to administrative authorities and law enforcement agencies.
5. How long is your data stored?
We keep your data for as long as you remain a customer, and also afterwards, to answer any questions, complaints, or to comply with legal, accounting or analytical requirements.
® Data necessary for order management and invoicing: throughout the commercial relationship and 10 years after the closing of the financial year.
® Data necessary for loyalty-building actions and prospecting: throughout the commercial relationship and for 3 years from the last purchase.
® Data relating to payment methods: this data is not stored by Valrupt TGV Industries.
6. How to exercise your rights?
Any user concerned by the processing of their personal data can assert the following rights, in application of European regulation 2016/679 and the Data Protection Act:
§ Right of access to your data : offering you the possibility to receive a copy of the personal information we hold about you
§ Right to rectification : allowing you to request the correction of inaccurate information concerning you.
§ Right to restriction of processing : you have the possibility to request that the processing of your personal information be restricted in certain circumstances, particularly if there is a disagreement on the accuracy of your data or the legitimacy of the processing.
§ Right to erasure of your data : you can ask us to erase your data.
§ Right to object : you can object to receiving our emails at any time.
§ Right to data portability : you can transfer your data to another data controller.
You can contact us at any time and free of charge to exercise your rights. We undertake to provide you with a response within one month of receiving the request. You are informed that you have the right to lodge a complaint with the CNIL if you believe that we have not respected your rights. Visit www.cnil.fr for more information on your rights.
However, please note that we are not always able to grant your request for legal reasons, which we will explain to you. We may also ask you to verify your identity with a copy of your ID card or a customer number, for example.
The responses provided are kept for evidentiary purposes for 5 years from the email confirming/refusing the processing of your request (according to article 2224 of the Civil Code). Personal data processed as part of a complaint to the CNIL will be kept for 10 years after the file is closed. If we ask for a copy of your ID, it will be kept for a maximum of 1 year and then permanently deleted.
If you have a customer account, you can also modify your personal details from your customer area. You can download and delete all information we have collected from your "My Account" area.
7. How do we maintain the security of your data?
Our website has appropriate security measures to prevent the loss, unauthorized use or access, modification, or disclosure of your personal information. All data you provide to us is stored on secure servers. We have also put in place procedures to manage any personal data breach. Only authorized personnel due to their function have access to your data, and access to workstations and tools is secured by a username/password combination. If the level of risk requires it, we undertake to inform the CNIL within 72 hours and the individuals concerned.
In the case of creating a customer account, you have chosen a password. You are responsible for the confidentiality of this password, so we recommend choosing a strong password and not sharing it.
We recommend connecting only to secure networks, preferably private networks. There are many risks on public Wi-Fi networks.
If you receive an email purporting to be from the brand we work for and asking you to provide personal information, please forward this email to us without replying so that we can take the necessary action.
8. What are the conditions for modifying the policy?
We reserve the right to modify this privacy policy at any time to ensure its compliance with current law for website users.
We invite users to review this Policy as often as possible. If appropriate, you will be notified by email.
