Creating an account allows you to track your orders. You save your information and order history to facilitate your next purchases

At the top right of the site, simply click on the "Login" symbol (round symbol) and follow the instructions by clicking on "create an account" below the login link.

Click on the symbol in the top right (round symbol) and enter your email address and then your password.

Log in to your customer account. In the "address" tab, you can modify your shipping and billing address. If you wish to change your phone number, go to the "Information" tab.

In your inbox, open the newsletter email and click "unsubscribe."

To learn more, visit our dedicated page TDV & Me loyalty program.

Yes, absolutely. Your loyalty points are usable once the order's withdrawal period has passed and without restrictions on our site.

Please consult our Privacy and Data Processing Policy page to find out why and how your personal information is managed.

To delete your account and data, please send an email to the following address: infos@traditiondesvosges.com
We will proceed with the deletion of your customer account and associated data.

If the product does not meet your expectations, you have 30 days to return your item from the date of receipt of the goods.
You have 30 days from the date of your free return request (valid only for metropolitan France). The returned product must be intact, in its original packaging. The item will be refunded. It is not possible to exchange it. See the return procedure: Return Form. Items personalized with embroidery cannot be returned or exchanged.

Please inform customer service by email: infos@traditiondesvosges.com
To process your claim even faster, please include your order number and, if possible, attach a photo of the defect in question.

If a defect is confirmed, we will send you a return label and proceed with either an exchange or a refund.

Ten business days are required between the reception of the package and its registration. For your information, a refund is effective within 3 to 8 days on the bank account associated with the payment card used during the purchase. If you have a deferred debit card, this transaction will be taken into account under the usual conditions of your debits.

Yes, Tradition des Vosges products are guaranteed. For more information, please consult our General Terms and Conditions of Sale, Article 10 - Warranty Conditions.

Unfortunately, items purchased on our website cannot be returned in-store, and vice-versa. Please refer to our return and exchange policy for more information.

Personalized embroidered items are custom-made according to your preferences. As such, they cannot be returned or exchanged. We therefore advise you to carefully check your selection (embroidery type, font, thread color) before finalizing your order.

See our "Exchanges and Returns" page for instructions or check the return form included in your package.

Yes, returns are free at Tradition des Vosges. If for any reason you are not completely satisfied with your purchase, you can return it free of charge within 30 days of receiving the product.

Consult the "Exchange and Return" page, "refund" tab, to find out about refund conditions.

Please note that in the following cases, a refund will not be accepted:

• items have been worn and/or washed
• items are damaged, soiled or incomplete
• items are returned without their original packaging

If you have changed your mind, Tradition des Vosges items cannot be exchanged. Only a refund will be issued, and you will then need to place a new order.

If your item is defective, please contact our customer service by following the procedure indicated in the "My item has a defect" tab on the "Exchange and Return" page.

Yes, you can use different packaging for your return. Please use sturdy and secure packaging to ensure your parcel is protected. Any risk related to a product return is the sole responsibility of the customer.

Also, make sure all items are new and in their original packaging. Otherwise, we will not be able to accept your return.

Answer: When an order is paid in installments via Scalapay, the refund issued is either:

- A full refund:

Example: You placed an order for €120 in 3 installments (€40 x 3 monthly payments) and returned your entire order.
You have already paid the 1st installment of €40.

If the order is canceled and fully refunded:

- The €40 already paid is refunded to you.

- The 2 remaining installments are automatically canceled, and you will not be charged further.

- A partial refund:

Example: For an order of €120, a partial refund of €30 is made, corresponding to a returned item.

In this case:

- The remaining installments are automatically recalculated by Scalapay.

- The amount of future direct debits is adjusted downwards based on the refund.

You can track the changes to your payment schedule in real time directly in your Scalapay account.

Select your items on our e-shop, then go to your basket and click on "order". Then follow the payment instructions.

When you choose delivery to a relay point, the list of available points may not appear. In this case, please check your delivery address to ensure it is not incorrect. Also, your address should not contain special characters (e.g. " ). If the problem persists, please contact our customer service.

Yes, if it has not yet been taken over by the carrier.
Contact our customer service to cancel your order. If it is in the process of being delivered, you will need to refuse the package when it is presented for delivery. We invite you to inform customer service, who will refund your order upon receipt of the package. Please contact us via the "Contact" link, by calling us, or by emailing us. We also have an online chat service to answer your questions.
Our customer service is available Monday to Friday from 8:30 a.m. to 12:15 p.m. and from 12:45 p.m. to 4 p.m. by phone at 03 29 23 60 51 or by email at infos@traditiondesvosges.com.

It is possible to cancel or modify part of an order only if the order has not been shipped. For any questions regarding an order modification, please contact us via the "Contact" link, by calling us or by emailing us. We also have an online chat service to answer your questions.
Our customer service is available Monday to Friday from 8:30 a.m. to 12:15 p.m. and from 12:45 p.m. to 4 p.m. by phone at 03 29 23 60 51 or by email at infos@traditiondesvosges.com.

Track your order using the tracking link that accompanies the package. You can then enter this link on our delivery service's website to find out the status of your order.

For any questions regarding an issue with your order, please contact us via the "Contact" link, by calling us, or by emailing us. We also have an online chat service to answer your questions.
Our customer service is available Monday to Friday from 8:30 AM to 12:15 PM and from 12:45 PM to 4:00 PM by phone at 03 29 23 60 51 or by email at infos@traditiondesvosges.com.

To check if your order has been processed, you can check the status of your order by logging into your account on the Tradition des Vosges website. You can also refer to the confirmation email sent to you after placing your order. It contains a summary of your order and its number. If you are still unsure about the status of your order, please do not hesitate to contact us for assistance at infos@traditiondesvosges.com

Visit our dedicated website Tradition des Vosges for professionals. You will benefit from preferential rates on our products and their delivery.

If you have received an email informing you that an item is out of stock, several options are available to you:

1. Wait for restocking if time permits: Items may occasionally be temporarily out of stock due to high demand, even if your order is already valid. In this case, you can request the full or partial shipment of your order while waiting for the item in question.
2. Cancel or modify the order: You have the option to cancel your order if you wish, or to modify it. In this case, we will offer you a replacement item (another color) or an equivalent item at no additional cost.

In both cases, please provide a prompt response to our team (by email or phone) so that your order can be processed as quickly as possible. Overall, receiving an out-of-stock email can be disappointing, but exploring these options can help find a suitable solution.

If your order is incomplete or incorrect, please contact Tradition des Vosges customer service by email or telephone. We will help you resolve issues related to your order and ensure that you receive the correct products or are reimbursed for missing items. It is important to have your order number and all relevant details at hand when you contact customer service.

To use a discount code, follow these steps:

1. Go to your cart on the order summary page
2. Below your order total, you will find a "promo code" box
3. Enter your discount code exactly as it appears, including uppercase or lowercase letters and numbers.
4. Click the "apply" button.
5. The discount obtained through your coupon code should now be reflected in the total amount due.
6. Proceed with the payment process and complete your purchase.

Note: Some discount codes may be subject to restrictions or expiration dates; please read the terms and conditions carefully before using them.

In case of any issues, contact our customer service via online chat for a quick response (during business hours) or by email.

Your order reference can be found in the confirmation email sent to you after placing your order. It is usually located at the top of the email and consists of a combination of letters. You can also find your order reference by logging into your account on the Tradition des Vosges website and checking your order history. If you are unable to find your order reference, you can contact our customer service for assistance.

To obtain your invoice, follow these steps:

1. Log in to your account on the Tradition des Vosges website.
2. Go to your account, "Order History and Details" tab.
3. Find the specific invoice you need and click on:
4. You can choose to download or print the invoice from this page.

You can also contact our customer service to obtain your invoice.

Yes. You can contact us at 03.29.23.60.51 to place your order.

The delivery time for all orders is estimated to be between 3 and 8 working days depending on the country.
Valrupt TGV Industries undertakes to deliver the goods sold within thirty (30) days from the date of order.
For orders including at least one item personalized with embroidery, an additional delay of up to 5 days will be added.

The customer can choose to have their order delivered to their home, a post office, or a pick-up point.

You can choose between home delivery, a collection point (La Poste or DPD), or a Pickup location (Colissimo).

For more information, please consult our General Terms and Conditions of Sale, Article 9 - Delivery Times and Article 8 - Delivery.

Shipping costs are €6.50 and are free (in mainland France) from €70 of purchase for delivery to a relay point and from €90 for home delivery.
For other destinations, the amount will be displayed in your cart once the delivery address has been entered.

A delivery notice will be left in your mailbox. By following the instructions on it, you will be able to reschedule delivery or pick up your package at a drop-off point.

Yes, to do this, simply enter a delivery address different from the billing address when placing your order.

Shipping is free for purchases over €70 (only valid in mainland France) for deliveries to a relay point, and €90 for other delivery methods.

To find out more, please consult our General Terms and Conditions of Sale, Article 8 - Delivery.

Your order can be delivered to the following countries: Metropolitan France, Germany, Belgium, Italy, Luxembourg, Netherlands, Spain and Switzerland.

You have 5 days for locker collection and 14 days for pickup point collection to retrieve your parcel.

We accept payments by credit card (Visa, Mastercard, Carte Bleue, American Express) as well as PayPal, Apple Pay, bank transfer, and Scalapay (payment in 3 installments)

On the payment page:

- For amounts less than €100, you can pay in installments via PayPal Pay Later (subject to conditions, to be checked once logged into your PayPal account).

- For amounts greater than €100, select "Pay in installments with Scalapay". You will then be redirected to a payment page where you will need to enter your bank details as for a standard payment. You will find a summary of your upcoming installments there. You will then receive a summary email with the schedule of your installments, followed by a reminder email 3 days before each installment.

Alma systematically performs a 3D Secure verification to confirm that you are the owner of the card used. Your bank then sends you a confirmation SMS or a notification in your banking application to confirm that you initiated this transaction and that it is not fraudulent.
I want a refund but I paid in instalments, what should I do?

Scalapay is our payment partner but cannot access the management of our orders. If you wish to cancel your order and receive a refund, please contact us at: infos@traditiondesvosges.com

Yes, simply tick the invoice request box when entering your address during the order process.

The direct debit instruction is sent as soon as your order is confirmed. You will therefore be debited in the following days, depending on your bank's processing time (approximately 1 to 3 days).

The amount of your refund will reach you within 2 to 4 days, depending on your bank's processing time.

Your refund is issued to the same payment method used for your purchase.

Your payment is completely secure: we do not store any banking information. Payments are made via the HiPay platform, a secure and certified payment solution that guarantees the protection of your banking data through encryption and the strictest security standards.

Should you experience any difficulties during the payment of your order, please do not hesitate to contact us at 03.29.23.60.51. We are here to help you.

If you would like to know more about the ideal size to order according to your needs, consult our size guide:

• bed linen 
• bath linen
• bathrobe

Measure your duvet to determine its dimensions. Generally, its dimensions will correspond to the following standard sizes: 140x200, 200x200, 240x220, and 260x240. This way, you can buy a duvet cover that is the same size as your duvet.

At Tradition des Vosges, we recommend a fitted sheet with a pocket depth of 7 to 10 cm more than the height of your mattress. For example, for a mattress 25 cm thick, you can choose a fitted sheet with a pocket depth of 32 to 35 cm.

We recommend choosing a pillowcase 40 to 50 cm longer than your bolster to have a nice overhang on both sides of your bed. For a single bolster measuring 90 cm, a 140 cm pillowcase will be ideal. For a double bed with a 140 cm bolster, choose a standard size pillowcase, i.e., 185 cm. Finally, for a king-size bed with a 160 or 180 cm bolster, add a 210 and 230 cm pillowcase.

Find all our fitted sheets for separate and adjustable double beds on our dedicated pages:

• plain double fitted sheet
• bedding protection for double beds 

Need a custom item that will perfectly match your needs? Discover our website specializing in custom-made bed linen: Le Blanc sur Mesure. French manufacturing in our Vosges workshops!

First, percale is a 100% cotton fabric with a tight, smooth weave. This gives it a slightly firmer and cooler feel than sateen. Percale is also known for being very strong and durable, making it a popular choice for hotels and other accommodation establishments.

Satin, on the other hand, can be made from different fibers such as silk, cotton, or polyester. Satin is therefore a looser type of weave. The threads are arranged diagonally to create a shiny, smooth effect on the fabric's surface. This gives satin a soft and supple feel to the touch.

To learn more about these two materials, consult our dedicated material page on satin and percale.

All Tradition des Vosges products are OEKO-TEX® Standard 100 certified. This means that they meet the strictest safety and ecological standards for textiles.

We also have a range of organic bed linen with the GOTS (Global Organic Textile Standard) label, which guarantees organic cotton products and environmentally friendly production.

When you receive new bedding items, the question often arises: should you wash them before using them?

The answer is yes. Even if the items have been packaged and appear clean, it is always advisable to wash them before the first use.

Indeed, during the manufacturing process, the fabric can accumulate residues. Some fabrics are also treated with finishes (dyeing, printing, or various mechanical actions) which can leave marks on the linen. Furthermore, items are often handled by several people before they reach your hands, which can lead to bacterial contamination.

In addition, washing bedding before use helps remove creases and wrinkles caused by packaging and can also soften the fabric for better comfort during sleep.

Finally, transportation and handling can also contaminate items with bacteria or other germs despite their packaging.

It is therefore important to wash linen before use to ensure optimal cleanliness.

Yes, this option is available on some of our products, such as bath linen. If the option is available, the "add embroidery" button will be displayed.

The absence of a product on our website indicates that it is currently out of stock or no longer available for sale.